FAQ

Typical issues (Update: 2024-01-09)

1.) You are not able to install the watch face on your Watch?

SOLUTION: Installation Issue Tutorial

2.) Heart Rate does not work properply or shows 0?

SOLUTION: Quick Fix: Try to restart the watch.
If you have issues with the Xiaomi Watche 2 Pro, you could try a "hard" reboot. Hold both hardware buttons for 10-15 seconds to "hard" reboot the watch.

3.) You bought an app from me and realized that it is not compatible with your watch?

SOLUTION: Simply contact me by email. I need the following information from you:

I can use this to apply for a refund from Google.

4.) Your watch is slow and very laggy or the battery drain to fast (less as 24 hours)?

SOLUTION: Wipe your Watch Cache Partition: YouTube Tutorial

What does it mean to wipe cache partition? Wiping the cache does not affect personal data. It simply gets rid of the existing cached data there, which is automatically rebuilt as you continue using the device. The cache partition stores some data from the apps installed on the device to improve access to the Apps. Sometimes the data is cluttered or outdated.

5.) The changes you make to the watch are not saved?

SOLUTION: Wipe your Watch Cache Partition: YouTube Tutorial

What does it mean to wipe cache partition? Wiping the cache does not affect personal data. It simply gets rid of the existing cached data there, which is automatically rebuilt as you continue using the device. The cache partition stores some data from the apps installed on the device to improve access to the Apps. Sometimes the data is cluttered or outdated.

Customization Problems with the Samsung Wearable App (Update: 2024-01-09)

First of all, I have no influence on the functionality on the wearable app.
For a long time, the wearable app has had problems handling complex and extensively customizable watch faces. When you try to customize a watch face in the wearable app, you see a loading animation, but nothing happens or it is super slow. My designs use very detailed graphical elements with large file sizes. The problem is that every time you try to customize a watch face with the smartphone app, the wearable app tries to load all the relevant graphical elements directly from the watch. This loading process is very very slow, especially when the watch is only connected with Bluetooth. This can result in an endless loading process. The wearable app has been struggling with this problem since day one. Take a look at the comments and you will see that this is a common problem with the wearable app.

SOLUTION: The best way to customize my designs is directly on the watch and I highly recommend this.